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Returns & Refunds

As our jewellery is hand made and made to order, Joubi cannot offer refunds. However, in some cases (same day cancellation), we may offer full refund. Please email customerservices@joubi.co.uk within 24 hours of order. In any case, we will be happy to exchange unwanted pieces, should you notify us within 7 working days after receipt of your order. To do so, please email us on customerservices@joubi.co.uk stating your name, address, order number and description of item(s). Please note that unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense. We recommend that the return shipment is sent back to us using a Special Delivery Service providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them. 

Bespoke jewellery and earrings -for hygiene reasons- are excluded from returns and refunds. 

Please bare in mind that due to the hand made nature of our jewellery, items may vary slightly to the ones shown in the photographs. We have made all necessary efforts to show and describe as accurately as possible the colours of our jewellery, however as computer screens vary, we cannot guarantee the full accuracy of any colour.